Show more Is Mercari Legitimate? If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? My buyer claims they didn't revive a package UPS says was delivered. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. This a-hole was trying to scam me. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. This seems to be a scam, similar to what happens on ebay. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Some buyers do claim this as a scam, but this is truly not always the case. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Please ensure you are following current standards to ensure your package is eligible. this is a question and various opinions are valid and necessary. Press question mark to learn the rest of the keyboard shortcuts. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. I have the tracking number though, and it says the package was delivered. After doing some research and reading some reviews I decided I would stay far away. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? I've had 2 sales on Mercari and both were purchased by scammers. Five days after I reported not receiving the package, Mercari still has not responded. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. The buyer got paid after three days and I was still charged. This happens sometimes, it gets marked delivered a day or so before. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do 178.62.122.70 The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Had this happen to me as a buyer! The title says it all. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Mercari does offer a $200 shipping protection with each order. 2. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. 1099-K Reporting and Disclosure Information. Create an account to follow your favorite communities and start taking part in conversations. As a buyer I would be fine with that. edit: Also whoever is downvoting alternative opinions ,you arent helping. In some cases packages say delivered while they are still in transit. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Create an account to follow your favorite communities and start taking part in conversations. My husband and I are relatively new to this scene. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Date: September 24, 2021 08:21AM If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Are we going to loose out on a $100+ and have to refund this guy? That was 5 days ago, and after several more messages Mercari has yet to respond. The third arrived a few days after the window closed). If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Payments are processed on the site, preventing fraud or scamming . The sale was almost $200. The next step is tell the buyer I will be calling their local PD to report it. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Update: the buyer informed me today that the package arrived. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Look around the delivery location for your package. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! thanks ! Buyer supposed . edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Mercari is not as "buyer friendly" as eBay. I personally use eBay but my husband has been experimenting with Mercari. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Your IP: I have the tracking number though, and it says the package was . They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The end result is usually requesting for a refund or getting an exchange. This website is using a security service to protect itself from online attacks. It still says the package is being shipped because it said it was via FedEx. Buyer claims they did not receive the package. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The action you just performed triggered the security solution. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. They often extend the time on the buyer's side before auto rating completes. The tracking number says delivered on my end. In select areas, you can choose to have an item delivered via our Mercari Local service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Cookie Notice The buyer had one negative as a Seller. Thanks for the tip! Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Ah, ok. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. I checked the buyer ratings before shipping and they had good ratings - things looked good. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Please contact me back after you talk to your local USPS". Any ideas on how to handle this? I shipped out a piece of jewelry. 'In honor of imnotlegolas for starting this subreddit. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. yes I definitely wont. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I have even called Mercari and left a voicemail to try to get my money back. 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