We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Good luck!. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The whole experience was a disaster. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. . Viking River Cruises has left an official reply on this complaint. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. (Sorry, this is totally off topic, but had to add it.). We also purchased, This was by far one of the best cruises I have been on. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. All our criteria were met. Review for Viking Orion to Alaska. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". My Viking Journey. (I doubt theyll get that right). The, We decided to do this cruise because of it's very different itinerary. Hopefully they will add some new itineraries in the next few years. Started June 21, 2021, By The service was warm, friendly and genuine. Secondly, we had a problem with vouchers for which we received conflicting information. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. We all played name that tune one afternoon at sea. Off the routine remote islands? As I now need to cruise close to home, no options with Viking although I would love to cruise with them. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. It was around Greece and Turkey. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. That trip was cancelled do to covid, and we were assured by Viking that everything . My then developed a nearly fatal lung condition and could not travel. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Thank you. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Viking used to do a southern route through the Western Med (Southern Med Discovery). We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. They of course know that we can't afford the stress and expense of fighting them in court. The ship itself is beautiful. We had Covid tests within 72 hrs of departure. Review of Viking Ocean Cruises. The service was top notch. This is my second complaint.. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Viking Alaska Ship Excursions Booking by Cabin Type Question. The travel plan consists of two parts, A and B. Happy Happy Joy Joy. The cuisine on Viking Ocean Cruises is excellent. I think the title of this thread is misleading. For the cabin on the cruise, we indicated separate beds for their cabin. Cruise delayed because of COVID. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. We loved The Chef's Table. I was surprised by the decor. Helpful . Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Started in Reykjavik Iceland. They have dropped that itinerary. The problem started as soon as we arrived at the airport in Istanbul. The food in The Restaurant (the main dining venue) was outstanding. It was not a river cruise so I cannot speak to that subject. I thought that Viking was reputable, so I put too much faith in them. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Posted 6 hours ago. An expedition cruise to Antarctica is high on my list. River and small ship ocean cruises. Experiment! Menu. Even their world cruises follow the same grooves! Sail Date: August 2022. The cruise was cancelled due the pandemic ($11,367.50) How is this hard? They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Viking will not honor this request. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Review for Viking Jupiter to Norwegian Fjords. The Ship: Superb! Beautiful Cruise. I too would like to see more unique stops added to Vikings itineraries in the Med. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. Originally booked in 2020, paid in full. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. Lectures and destination information. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Once on the ship, all the staff were friendly and willing to help. Other complaints can be found by web search. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Embarkation was very frustrating. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. They instead provided a $100 voucher for each of us. And finally we wanted a smaller ship than we had been going on in the past. Review of Viking Ocean Cruises and TripMate. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. . Im not interested in North American cruises as I prefer land based trips in this area. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Not a "serious complaint" . View deals, rates and port information. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Rivers; Oceans; . In the World Cafe, signs did not always match the food. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) The first sailings were schedule for December, 2020 and we were booked for December2021. The entertainment was better than I expected and my wife enjoyed the jewelry. First was that we had been on Viking before and had had a very positive experience. Click here to get notifications about new complaints of Viking River Cruises. This will surely increase the credibility of your complaint. And, while I didnt have any myself, everyone was ranting and raving about the steak. Get expert advice, insider tips and more. Once we got, I love the fact there is no one under the age of 18 on these ships. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Shared table back as an option in Restaurant ? CC Help Jenn The pools were well maintained and temps were comfortable. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Three cheers for Viking. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. It not the ones they have, it the ones they don't have. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. In the World Cafe, signs did not always match the food. LauraS Most of the food was good. Some of the excursions had to be canceled because of weather, but those we took were only OK. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Complimentary stem-to-stern WiFi internet access. The policy can only be cancelled within 10 days of receipt. The even occurred in February of 2023. Viking just gives a token gesture to Australia and New Zealand . That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. We finally made it in 2022. Why are they doing this>. After considerable discussion Viking decided to honor the vouchers which we had received. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . So we had to cancel that trip. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Explore the world in comfort with Viking. Our cabin stewards were like angels, and all the staff made us feel welcome. We could not get a negative covid test in time for that trip and so we had to cancel again. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. I want to take more Viking Ocean cruises, but I want to try new places. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We found her at the check in baggage area. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. The Jupiter was beautiful and spotlessly clean. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. I signed up for an excursion $329 per person. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: They have their money in hand. You might just see an expansion of destinations. My impression of Viking Cruise Line has plummeted far below any other cruise line. Also the prospect of seeing Devil's Island was intriguing. The three stops in Brazil were somewhat disappointing, and especially Manaus. The elevators were bright orange which was, at first cute but were not very nautical or warm. We wore contact tracing lanyards everywhere we went. We did not see ANY of Spain. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. airfare $2198 It's been years since my husband & I have cruised in the Caribbean. I thoroughly enjoyed the bars, bartenders, and servers in those areas. By I cant imagine relying on a cruise ship to get me around. A place on the excursion I tried to book. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. While some new destinations would be nice, it is not a serious happening. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We choose this specifically to see the Northern Lightswhich we did! For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. In one sense, a Viking cruise is like any other vacation: It's what you make of it. Wonderful ports, staff, with a few weaknesses thrown in. Review forViking Sea to Caribbean - All. This complaint was posted by a verified customer. Edcoulter. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. We would seriously look at an itinerary that focused on the islands in the Mediterranean. I emailed and complained asking for the entire amount be refunded to me. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. A drinks package at the original cost, when I first tried to book it. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises This complaint was posted by a verified customer. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Only Viking can make the appropriate reservation. So excited as I've wanted to do this trip for Years. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. 1. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Most of the food was good. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. #3 in Best Viking Ocean Cruises #3 in. About 20 poeple's bag on the flight didn't make it. We enjoyed Viking's care from the airport to the ship and back again. Viking ship can dock right downtown Hamilton. Fabulous Cruising in the Caribbean with Viking! Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. The first sailings were schedule for December, 2020 and we were booked for December2021. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. Loved Tasmania! Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Privacy Policy, Terms of Service, Disclaimer. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Thank you for sharing your comments here, Spwest. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Viking never bothered to get us seat assignments for our return flight . Viking has lost four loyal customers with 10 past cruises between us. Ed L wrote a review Feb 11. Also lost out on the cruise vouchers. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. We then rebooked for Dec of 2022. However, the industry has changed substantially since those days. I checked with many countries and all their restrictions have been dropped. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. This will surely increase the credibility of your complaint. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. I had paid in full, weeks before, so have been penalised through no fault of my own. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. I had a nice time and met some wonderful people on board. You will have to look long and hard to find a. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. Carol and her friend watched a movie one afternoon in the cinema. They went out of their way to avoid calling them tracking devices. Sadly, it was an early victim of the Covid shutdown. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Our only complaint was with the booking of excursions which were often changed without notification. We will be again canceling our trip. This review was chosen algorithmically as the most valued customer feedback. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. You will be able to leave a comment after signing in, By I tried to substitute my niece as travel partner in place of my wife. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. What does Viking do Nothing. Part refund, at least 25%. We did so, and TripMate promptly denied the claim. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. Powered by Invision Community. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. A Viking Ocean ship sails in Croatia. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. We look forward to reading your thoughts. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. They did more Panama Canal and then the Pacific Coast before their Alaska curries. The Best Way to Book an Ocean or River Cruise. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. 2. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Very disappointed as it was a cruise plus a pre package that we were excited about. Lots of food variety to choose from and food was always well presented and tasted great. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. . This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Viking Venus is a beautiful ship inside and out. By proceeding, you agree to Cruise Critics. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. An apology is not good enough. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. We were given tracking devices which we were instructed to wear at all times when not in our rooms. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. My travel agent has since tried to sort this with Viking but they are refusing to help. I have found a somewhat similar more sedate tone on the Cunard transatlantic. Superb. Part refund, at least 25%. We lost. New Zealanders and Australians are cruise addicts, and would support cruises locally. Still need to do South America when the pandemic is really over. How often does a port get skipped on the British Isles Explorer? I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta.
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