If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. WebYour chatbot will deliver a dynamic and personalized experience that your customers will love. 1. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. What does an all-inclusive holiday include? Have your booking reference to hand, go to the. Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. Half board this includes two meals a day, normally breakfast and dinner. To make your claim, please fill in our EC261 compensation claim form. Discount cannot be used in conjunction with Free Child Places. Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. You can expect the following at an all-inclusive hotel: Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals. There are many different types of chatbots, but all of them operate much the same way. So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. From 27 March 2022, well operate flights from/to both the North and South Terminals at London Gatwick. WebOur easyJet Chatbot is now available on easyJet.com . Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. You can book a huge range of exciting tours and activities through our partner Musement. That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. Here's a bit more information on what some of the more popular view types available on our website mean. Youll need to have some form of identification on both domestic and international flights. If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. Some bars and restaurants may also not be free of charge. How do I change or cancel my tour/activity booking with Musement? Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. Well aim to respond to your complaint within 28 days. If youd also like to bring a large cabin bag on board (max. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. My hotel is closed / my flight is no longer operating what happens now? easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. City breaks from 149pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. WebAs easyJet is an all-digital airline, getting in touch with a live person is tedious at best. You can sign up for their email alerts to be kept up to date with the latest information as it can change at short notice. Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? Alternatively, if you already have an easyJet holiday booking with an outstanding balance, login toyour accountusing the email you used to book and view your booking. When you arrive, security checks are occasionally carried out on British passport holders who werent born in the UK. Tracking gaining insights and consumer data. Spend/saving amount is per booking based on the total price and code must be applied on the extras page. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. Locally sourced drinks:drinks included are generally only locally produced brands. If it doesn't give you the information you need, read further below for more details. Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. Whats included on my holiday documentation? If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight. I have mobility issues / need special assistance - what should I do? Booking conditions apply. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. Drift: Best Sales Chatbot. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. Im travelling on my own with children, is any documentation required? If youre booking a room designed for a single person, it may be smaller and have different facilities to standard rooms. Will my hotel room have air conditioning and can I control it? How do I know if my hotel is pet-friendly? y clicking this link you will be redirected to a page managed by our 3rd party partner South Pole. Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. You can find out more about what theyve got to offer here. Can I use the restaurants at my hotel whenever I like? To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. If you dont have one, you can sign up here. You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). 2. Will I have to pay any additional fees to use the hotels facilities? We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. Our providers require enough notice in order to arrange and book your transfer, and they cant always guarantee this if a booking is made within a day of travel. 4. Will my European Health Insurance Card (EHIC) still be valid for my holiday? If you have any questions about our flights or managing your flight as well as info on For example, an e-commerce company could deploy a chatbot to provide browsing customers with more detailed information about the products, highlight differences between models, and offer additional user guides and how-to videos. Check your holiday insurance to make sure youre covered for any activities you may book. Prices are from various UK departure airports with easyJet, including 23kgs luggage. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. See below for more information around all-inclusive holidays. I need special assistance for my transfer how can you help me? Changes are subject to paying any difference in holiday cost. Ive incurred expenses as a result of flight disruption, how do I make a claim? Can I set up a direct debit to pay my holiday balance? Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. Where an upgraded vehicle is required for the purpose of carrying your mobility aid or to safely transport you to and from your hotel, an additional fee may be required to book this service. Maximum one free child per room. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. What documentation do I need for check-in? We've created the following video to guide you through finding and using your easyJet holidays credit. Some seats on board the aircraft are restricted but we show you which ones when booking. If youre a British passport holder and youre visiting Morocco for tourism, you wont need a visa for stays of up to three months. Make sure you take a look at our customer safety and wellbeing centre, which weve built to give you the reassurance that our team of experts have made your holiday as safe as possible. Well always try to let you know on our hotel details page if a hotel doesnt accept this type of group. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. Your large cabin bag needs to fit in the overhead locker. How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm Where can I get a Covid-19 test for my holiday? To find out more and get started, login to your account, view your holiday booking and follow the steps listed. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. Promo code valid for new bookings made between 09.00 Tuesday 02/02/2022 and 22.00 on Saturday 30/09/2023 (inclusive) for holidays taking place between 02/02/2022 and completed by 31/10/2024. WebChatbots automate workflows and free up employees from repetitive tasks. the only option I was offered within 10-20 minutes of booking was a Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. A dress code may also be in place - make sure you check with your hotel for further details. All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment. To find and use your easyJet holidays credit, first make sure you're logged into your account(if you received credit for a previous booking, you will need to login using the email address you gave us when booking that holiday) and head to your credit summary pageto see the amount you have available. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. Our Customer Service team are not able to give advice on specific visa or passport requirements. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. Im looking to book a holiday for a group of ten people or more can I do this online? If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. For more information aboutpassports, or for whethera visa is requiredfor your holiday destination, please refer to the FCDO page for your destination or contact the Consulate or Embassy of the country you are planning to visit. You can visit our website,where youll be able to browse, tailor and buy your trip at the click of a few buttons. Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. Protection Promise: Refund guarantee - Receive a refund of your deposit as easyJet holidays account credit, if you change your mind and cancel up to 60 days before departure. This means it is operated at the discretion of the management, both in bedrooms and public areas. You can monitor your flight by using our flight tracker. When does my easyJet holidays credit expire? On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. Twitter Due to Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Remember to take a copy of your policy with you, especially the emergency assistance contact number. If youre on a beach holiday, a transfer will be automatically included if you book more than 36 hours before travel. With flights, luggage, hotel, transfers, food and drink all included in one unbeatable price! What might the conditions around my hotel and resort be like? The cost of international healthcare can be significant, insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards. If you have an existing easyJet holiday, you canlogin to your accountand view your booking. On Please ensure that your server understands what you are asking for. For more information, please refer to the latest FCDO advice for Egypt. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Your passport needs to be in good condition and signed. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. Transfers run to a schedule, but can be a few minutes late. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - pleaseget in touch with our teambefore you book. GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. Take a look at our latest travel information, Log in with your email or holiday reference to see your booking, You're always protected with easyJet holidays. Make sure you have your 7 digit easyJet holiday reference to hand. Youll find more information about safety considerations: We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. If you want to get the best value from your holiday budget, an all-inclusive holiday is the perfect choice. Please be patient if this happens. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team. Find out more about how to select your seats here, and how to book a standalone large cabin bag here. If this isnt available, you can speak to your hotel directly on arrival. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. Subject totheBest Price Guarantee Terms & Conditions. The child age limit can vary by hotel. Free Chatbot Platform: BotPenguin. If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJets responsibility.
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