Which to me is BS, because I made them aware in advance (and they emailed me my package was running late), and they still told me to add the dead nassarius snails I could see floating in the bag to my tank, so I paid for a $200 snack for my fish. Post Here. Liveaquaria is reliable, so is bluegrassaquatics. This profile is powered by Birdeye. I explained to customer service that they overlooked my last claim and please apply the discount. Beware - scam!!! Claim it. LiveAquaria is your single destination for all things aquatic. LiveAquaria is your single destination for all things aquatic. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Wotn honor store credit. Service 11 Value 11 Shipping 11 Returns 11 I'm reading reviews for bluegrassaquatics and a lot of the reviews are pretty bad just so you know, they have a $30 minimum and $30 shipping, so you will be spending at least $60 . Ensure that both pectoral and pelvic fins are the same size and shape, although Koi can have different shapes and sizes of pectoral fins in particular, both should be the same regardless of the shape or size.Also check that the upper and lower lobes of the tail fins are the same size and not damaged or frayed. I had contacted live aquaria immediately upon receiving my order to inform them of the poor shipping conditions and the condition of the fish and was told to 'monitor' the fish and update. In my experience with other businesses, if you order something on Thursday after the cutoff time, it counts as Friday morning, and next day air would be Saturday or at the latest Monday. He has purple eyeshadow and typically. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Beware. I placed an order and made the mistake of not looking at the most recent Yelp Reviews or reviews in general for this company.And yes indeed avoid this Mom & Pop operation, they havent gotten better.This place uses 'drop ship' from Los Angeles fish mills, not their 'mom and pop' store in Wisconsin.The main thing LiveAquaria had going for it was selection, but they don't stock what they claim (and they don't pay attention to what's healthy). Average Shopper Savings: -. Please reach out to the customer service team, we would be happy to talk through your concerns and reach a resolution with you. It was a absolute terrible experience buying from liveaquaria.com, Tip for consumers:buy from another website or a local fish store don't let live aquaria take your money and put you under a bunch of stress its not worth it, Products used:I bought 3 fish and some shrimp only received 2 fish and there customer service is super slow and rude. You are using an out of date browser. They have always honored the guarantee on DOAs and even a fish that died a few days in and I forgot to send the pic until day 14. I complained and of course customer service is no help. Not happy with this company. Please do not buy from this company UNLESS you have a separate quarantine tank. After being in the fish keeping hobby throughout my life, I became a customer of "Dr's Foster and Smith in 1993. Reactions: Tahoe61, sfin52 and Why-Me. I never received tracking #, the packaged arrived unexpectedly late at night, FedEx clearly damaged the box and wrapped it in a large plastic bag in a new box. Unless specified on the product page, we are unable to guarantee gender. Like Reply. aquarium products. UPDATE a third ordered coral came in today. I was charged several times as well on my credit card. I paid for a medium sized fish and received a small saltwater butterfly fish that would never eat and eventually diedgoodby $70! My deliveries always came like clockwork between 10:30am- 11AM. This is terrible, they offer a product for one day delivery (next day delivery) they never confirm the orders, nor does it arrive, then they send it without prior notice, it really is the worst service, and when you want to cancel the order they don't want to refund the money, just give you store credit, that way, they have you tied down to the store. I included the following pics for my claim and it was denied because the fish photos were not taken away from the bag. Thank you guys. NOT NOW. and they will be here either Tuesday or Wednesday. Good morning @Bigdubb. An angelfish requires a lot of water and should be fed . 5 of them were missing and 6 were DOA. Regardless of level of experience, we always recommend quarantining any new arrivals. Thank you! When I die don't cry for me; in my Father's arms I'll be.The wounds this world left on my soul will all be healed and I'll be whole. I would say that about 60% of my orders actually arrived alive. So they get away with changing the advertised size after the fact? I ordered 21 fish, but only have 13. Thank you for allowing us the opportunity to respond. It may not display this or other websites correctly. Quick Answer : Is LiveAquaria a good site? Copy Code CODE 10% Off LiveAquaria.com Discount Code: Up To 10% Off (Gift Certificate) Used 68 times. Image Source: https://liveaquaria.com. They gave me a store credit of $10. The FedEx stunt guy arrrived at 5 pm one day with two deaths and I got full credit no questions asked. Hey again guys. Setting up your home aquarium is a satisfying experience. Not now. Please BEWARE the fish are sick and will die and your money you will not get back!!! The Fora platform includes forum software by XenForo. I am an avid aquarium hobbyist. See what aquatic life and supplies are up to 30% off. Five years ago LiveAquaria was acquired by PetCo as part of the Drs. The company does not stand by their refund policy. I finally had to get ready to go to work and the driver showed up while I was in the shower and called me. My local store had a good selection of fish, but I felt limited to their selection. I had been wanting to get one for a while and had a hard time finding one. Cindy S. Ordered a dwarf gourami, received confirmation email, then received an email that my order was delayed, checked the website and they were out of stock so maybe they miscounted. 1. the customer service representative was not helpful about the next day delivery. Is liveaquaria.com a good resource to buy livestock from? I feel sick this fish was essentially killed this way. Great verity ..website a little confuting..couldnt get store credit. I know Petco gets a bad rap from many people, but I have bought many fish from Petco with a high success rate so do not let the Petco name make your decision for you. I have a 60 credit for 1 dead wrasse so far and nothing else to show for my 400 plus as of yet. LiveAquaria Reviews | Read Customer Service Reviews of www.liveaquaria.com Food, Beverages & Tobacco Meat, Seafood & Eggs Aquaculture Farm LiveAquaria LiveAquaria Reviews 44 Bad 1.5 VERIFIED COMPANY www.liveaquaria.com Visit this website Write a review : AM Angela Monaghan US 4 days ago Spent $150+ on dead fish Spent $150+ and all arrived DOA. We have submitted to update the page showing the juvenile sizes. White background? Today's biggest discount: your purchase. Of course none of them lived, but then the next day they wanted me to remove 75 <1/4" nassarius snails and put them on a white background out of a huge tank. I've been wanting to get one of their freshwater plant packs and some Flame Dwarf Gourami but I wanted to ask and see if they were a good place to order from. 3/11/19 Update of My Review: Eventually got it the next Tuesday. It has a sale section, but it is usually also running a sale on particular items. They are very reliable. Even the receptionist said the owner is ridiculous and his policies are terrible. Its not a kidney transplant. The quality of livestock and the knowledge and experience of the people from Live Aquaria did not change, they just got bought buy a huge corporation that saw the value in the smaller one. He has a bachelors degree in Marine Science and has been the managing editor of ReefBuilders.com since 2008. Or find another company who will actually guarantee their fish. LiveAquaria has a consumer rating of 1.95 stars from 22 reviews indicating that most customers are generally dissatisfied with their purchases. The visual effect is lush and beautiful. At this point, I'm going to eat the loss as I don't trust the fish they sell. We also ensure all reviews are published without moderation. . I know people who order from there. Liveaquaria site is very very deceptive. I'm sorry for the poor experience. Thanks! I had order over $179 to get free shipping the first go around. Youre basically buying directly from a wholesaler with LA.com acting as the middle man that makes the deal. Diseased, they had to have seen it before shipping. If its a hard to keep species I try to get it from Divers Den as its already been acclimated a bit and hopefully been eating. Each fish was bagged separately, and packaged in anti bacterial/ anti fungal medication. Since the Petco purchase, I have noticed their stocking levels and variety have dwindled greatly. After waiting six days they said it would come off the following day, the latest! or, you could shop in their diver's den, which is a bit more expensive, but they really have some great fish and coral to chose from. Everything looks to be good and fast check out. Most of Liveaquaria.com stuff is shipped to you straight from a very large wholesaler. I was very happy with my purchases! Based on the smell alone I'd say that many were dead at shipping time. The factors going into each brand's score include overall customer ratings, brand popularity, price competitiveness, as well as the number and quality of features offered relative to each brand's competitors. Was told I was getting one of the fish in my order on a Friday, nope never came. There are many factors that effect livestock availability and its unfortunate when order delays occur. Like $100-$150 then free shipping would be more manageable. Some 60 fish later I'm done stocking my aquariums from Liveaquaria. The health of aquatic stock is of utmost importance to LiveAquaria. Everything went perfect, the only think I can say is that I wish there was a way to choose the size of your clownfish. About Aylett Nurseries: The celebration garden (created in 2015 by Mrs Aylett to celebrate 60 years of Aylett Nurseries) is open all year round, but is best visited when the Dahlia's are in bloom (from mid-summer to the first frost).This review is the subjective opinion of a Share Coupon: If you have any Aylett Nurseries's coupon, please share it for everyone to use They take great care of their fish and even treat any sick fish for weeks before selling them unlike most pet stores that put fish for sale right after being imported. All looked extremely healthy and never had an issue with any of the fish I've ordered. good shipping time and good size corals . This isn't rocket science. Here's the response: LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. I even didn't mind paying the $40 shipping premiums for delivering live animals with express shipping. Not valid in combination with any other offers. I would suggest just going to the closest ocean and trying to catch your own fish or gather corals, you will have better luck with that! Must Be Member. Shop today and get free shipping on qualifying orders! When it came in as a 2" fish I called and complained. They did ship the calcium kit but charged me more for shipping. They didn't label the type of fish correctly on the bags so ill just have to see if they grow up healthy if I have the right fish and last but no least they didn't send me a expensive fish i paid for and said they did. If fact I find them very helpful and friendly. . 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