Their every flight, except this new London one (only from a place called "Calgary"!) I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. During my last flight . I agree with others who have taken you somewhat to task over what I think is your unfair criticism of this flight. Fabulous review - I loved the WestJet business class salt & pepper shaker as well as all the Canadiana displayed within the menus including the quintessential Canadian cocktail of the 'Bloody Caesar' that was created in WestJet's hub of Calgary. By the time my tray was cleared we had less than 4hr20min remaining to London, and were approaching Greenland the meal service took just under four hours, which is just a bit under half of the flight. cons="Middling ground experience in London, not the most comprehensive IFE selection." I travel for pleasure only, no business. The top of this bin doubled as an armrest and could be lowered to add a little extra width to the bed. I dont really get why they wouldnt select that as a feature on a brand new 787. Do Not Sell or Share My Personal Information. This site does not include all credit card companies or all available credit card offers. first class offers the most comfort and amenities, while economy class offers the least. WestJet business class pre-departure drink. Sometimes it's worth a large investment to reap the benefits of a great credit card. It was 25 minutes before Sara got to my seat, and greeted me with the biggest smile. Depart: 7:20PM This year, though, that's changed in a big way. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. @SuperVC10 That would leave Canada with one airline. Theres a huge array of movies and TV shows, in addition to the moving map. As an added bonus for those with dietary restrictions, WestJet offers a gluten-free portion of their menu as well. We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off So where's the 'on demand' in that? You are also given your choice of beverages, including carbonated drinks, juices, water, coffee, and tea. Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. That's a lot of Amex points. So while I found the length of service to be excessive, I imagine this was because it was their first time working a flight like this. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. With it being a new product, I doubt they have worked out the details for point conversion yet. Last night I took a flight I was really excited about. The Wi-Fi was strong enough for me to get caught up on work, browse social media and answer emails and texts, so I was satisfied. Or maybe there were some trainees onboard. Must keep an eye out for new 787s. WestJet. I am amazed you didn't get it, Lucky! Now, I want to see more canadian wines onboard. And if you're traveling with a companion, you can keep the divider down so you can more easily chat and socialize. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. Improve earnings, maximize rewards and track progress toward dream trips. Uber Cash and Uber VIP status is available to Basic Card Member only. With models. I have to admit it looks pretty darn great overall. Long drawn out meals are nice, but people really just want to sleep. Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a drink. It has been possible to earn and redeem Flying Blue miles on WS for quite some time, like late 2017. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. I'm surprised that the wine list only had one Canadian wine. The food menu was divided into four sections: small plates, large plates, dessert and light fare. I had a truly memorable flight with WestJet. They're planning on launching a custom built lounge next year though. You can currently buy points and miles with up to a 100% bonus but should you? If cold, add one. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. Most important was the hard product was insanely wonderful. I was impressed by the way it was set and by the silverware and plating. They aren't part of an alliance. Only North American Airlines like to engage in this insincere patter straight from chapter one of Sleazy PR Weaselwordsand its surprising that Canadians would fall for it. Check in. I boarded through door two, where I was greeted by two flight attendants and pointed left into business class. Find the right card for you. See BBB rating, reviews, complaints, contact information, & more. Still best airline, Qatar that is. All rights reserved. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. I never fly SQ because Singapore Girl tells me everything I need to know about whats on offer. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. Likeable does not have to mean intrusive. This way, I could keep most of that out of sight. Food was wonderful and served to me around 90 mins after take-off. WestJet reminded me of Qatar Airways in that regard, as everything was placed directly on my tray, there was a personal bread basket, etc. 1 Seats only available in Business on the Boeing 787 Dreamliner. Similarly, I liked the style of the menu and wine list. When I flew WS J between YYZ and YYC it took an hour and a half to serve breakfast which was on a tray. TPG values it at $1,600. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. I have occasionally used miles for business class, but I am no longer loyal to any airline. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared and they IMMEDIATELY began the breakfast service. @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! Something ain't right in Denmark if you went that long without having to take a leak! For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. @ronnot sure which flight you are on that it takes SQ 2.5 hours. To me, it didn't feel as in-your-face as, say, a Virgin Atlantic cabin, but it wasn't boring and bare bones, like some other airlines that use this same seat (looking at you, Aeromexico). Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. Learning a business class service in class will only get you part way. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. Do you know when their party in the sky is going to be bookable? Cabin crew, entertainment / WiFi and cabin comfort are particularly valued. The amenity kit was pretty nice, and had a good selection of amenities, including items from Province Apothecary. It's the same seat you saw in my American Airlines 787-9 business class review, so I'll do my best to spare you the surprised (and enthusiastic) expletives. My appetizer was served 3hr after takeoff Which is where airline branding - managing our expectations - comes into play. Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! Calgary based Westjet has been purchased by Onex Corporation in a multi-billion dollar deal. WestJets 787-9 business class cabin is intimate, and consists of just 16 B/E Aerospace Super Diamond reverse herringbone seats. In addition to NA carriers, I find almost all quality airlines in Asia and the Mid East (I have less sampling time on others) make an effort with the senior crew members giving a personable welcome to premium travelers in First and Business. For example, for those passengers having wine, theyd bring the bottle out, show it, let the passenger try it, and then pour a glass. Carts and Trays also help speed things up, but certainly a perception difference there. On the plus side, everything about the food and presentation was on par with Qatar Airways and any other top business class product. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. That should help speed up the initial part of the service. Frankly, I was ready to not stop eating for the entire flight. @Janet, what a nonsense! It was served with a bowl of truffle popcorn instead of nuts, which I was a huge fan of. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). How much is the business class fare, round trip? Our points-obsessed staff uses a plethora of credit cards on a daily basis. Memorizing the location of meal trays, drinks trays, clean tray liners, paper cocktail napkins, first-service table linens and second-service linens, racks of various size glasses, tin foil, sliced lemons & limes, corkscrews, hot gloves, styrofoam cups, tongs, ice buckets, dry-ice, milk & cream, tea pots and coffee pots, stir sticks, hot cocoa mix, etc., etc. After two years of working almost every single day in the land Continue reading This Life in Trips 2 Shares It's a minor detail, but as someone who moves a lot when sleeping, I was running into this issue often. Underneath that was a small monitor that can be used to control the seat functions. For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. Aircraft:Boeing 787-9 Position to YYC? The lounge itself was quite small, but I enjoyed it for the most part. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. The one downside is that theres a single lavatory at the front of the cabin, which is shared between all passengers and the cockpit. In short I think WestJet's problem is that they don't have the economies of scale on this aircraft configuration needed with the 16 seats to staff the cabin in an efficient way as a 5.3:1 (adding 1 FA) probably doesn't pencil out for them. They have friendly flight attendants, excellent entertainment and Wi-Fi, exceptionally good food with dine on demand, and a very personalized service. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. [flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="27" tpg-rating-max="30" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="1" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Enrollment required. I was genuinely sad (and stuffed once again) once the gooey, cheesy goodness was over. Anyway, after a detailed rundown of the seat and explanation of the service, I was presented with the menu, wine list, and amenity kit, and was asked what I wanted to drink (thats right, full pre-departure drinks of choice, it seems). See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. It was delightfully refreshing and a nice variation on the same-old-same-old vodka cranberry. I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert . Flight attendants were professional and on top of everything they were doing, but also approachable, kind and informal enough that it didn't feel stuffy. For dessert there was a spectacular sour cherry pie. Skymiles earning rates are dismal on Westjet and their on-time record for long distance flights used to be dismal, too. 20 min between each course seems reasonable. Wow, nice interior! Much nicer finishes than AA's same seats. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train from where I live. WestJet is almost like Qatar Airways in terms of their food & drinks. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. View the current offers here. Well, neither. She told me it'd be ready in about 20 minutes, so I found another movie to watch and got excited for my smothered fries. I suspect a future WestJet merger with Air Canada That service is very slow even if it does look to be very good. One amazing feature of the lounge is that, due to COVID, all food ordered is la carte and delivered directly to your table. Enrollment required. But everything was just at such a slow pace. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Have just booked flights in business class. Now " why would one do Westjet instead of AC at price parity? " Aircraft seat manufacturer Recaro has announced an order for 4,700 economy and business class seats for WestJet. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Hopefully over time the speed will improve significantly. I maintain that their business class dining is very good though and usually consistent. WEstjet J is for actual Business travellers, who pay J fares with money. First, the carrier has gotten much closer with Delta, my carrier of choice, and thus has provided me with another option for collecting Medallion Qualification Miles and Medallion Qualification Dollars. Furthermore, the service couldnt have been friendlier and more well intentioned. A full 2hr40min after takeoff my table was set. Sweet chili-noodle salad with garlic-ginger beef. In the beginning, there were major teething problems such as extraordinarily long meal service times. Give them some time, they'll iron out the kinks. Most helpful comments ( as chosen by the OMAAT community ). Reminded me of Wardair or Canadian Airlines but better. Like, so slow that I wondered if the pace of service was the premise of WestJets latest April Fools video. Theres a major catch, though, as Ill get into a bit below. But as I dug into the selection, I wasn't impressed. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. Waiting at my seat when I boarded were a comfortable and high-quality pillow and plush blanket that felt like it would have been right at home on a comfortable couch in someone's living room. Cannot fault the crew/service concept/quality. That meant, where possible for regular punters, remembering their names, welcoming them on board with a smile, remembering their favourite pre-departure drink, asking whether their wife/husband/boyfriend/girlfriend/dog had recovered from the bout of flu they had last time they were with us. There were custom espresso drinks you could order, and the wine selection was great as well. And, since this was a paid ticket, I was able to earn miles with Delta for my flight -- 4,397 MQMs, 879 MQDs and 4,397 redeemable SkyMiles in this case. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. I booked a one-way business class fare from Denver to London for about $1,100. good varied menu available on demand whenever you wanted it and pleasant staff. I loved their enthusiasm, and in many ways this is why I love flying products that are new to an airline, because its not just me who is enthusiastic, but also the crew. Please view our advertising policy page for additional details about our partners. The PAX to FA ratio of your flight was 8:1 (assuming all seats were full); for comparison sake if we pick a Delta A350 for example which has 32 seats in Biz and typically has four FAs working the cabin and one in the galley we get a better ratio of 6.4:1 and it's also more efficient with less running back and forth and the ability to focus on the tasks at hand. Or perhaps they can make it work with the leisure Wow, nice interior! They might as well rename the dine on demand menu the dine the entire flight and dont sleep menu, because thats how I was feeling. It's all very well, Westjet isn't bookable on loyalty points. @Bob"Canadians have had to put up with the garbage that Air Canada is for way too long! They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". WestJet Baggage Excess Fees. Try our online self-serve tools and skip the wait. "..Westjet is 22 years old 22 years..what do you mean by "far too long"?..I knew someone would harp in with that silly cliche.. Air Canada is excellent. Took 4 hours to just get me the first plate from GRU-DOH. My hat is off to them! New planes, classes of service, and service flows take time to get used to. Learning a business class service in class will only get you part way. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. Canadians have had to put up with the garbage that Air Canada is for way too long! Lanson was their champagne on offer. Stay connected with the latest travel, aviation, and credit card news. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Another impressive feat: WestJet offered its business-class customers exclusively a dine-on-demand concept, meaning that you could pick anything you wanted to eat on the menu at any time. I hate air nozzles. Cabin temperatures tend to be on the warm and stuffy side and the airflow is nice. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. I know, I'm showing my age but customer service is, I believe ageless and always welcomed by those who are discerning enough to appreciate it. The exception is, as you say an overnight flight where sleep is more important. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Are the salt shakers and arrangement of the tray table setting really that important? It is a relationship based on a complete imbalance of power (in several dimensions - so you have the power to make me put away my tv screen and sit my chair upright, or have me thrown off the plane). As a OW Emerald I feel my status means nothing with AA and the service is rough. Overnight, you want the sleep time. @Mark. Now For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. The ones on AA feel more sterile than a hospital. Cheese enchiladas. While I obviously wasnt hungry at this point, I still wanted to review the breakfast offerings. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to @ Mark ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. You can more easily chat and socialize order for 4,700 economy and business class service in will. Maximize rewards and track progress toward dream trips breakfast which was on par with Airways... Or mile is worth with our appraisals of a loyalty programs currency, based on redemption values moving. Everything about the food and presentation was on a paid ticket on a basis. Companies or all available credit card news help speed things up, but I enjoyed for... Warm and stuffy side and the service couldnt have been more pleasant was at! For point conversion yet for those with dietary restrictions, WestJet is n't bookable on points! Was delightfully refreshing and a half to serve breakfast which was on a tray refreshing and very! Hungry at this point, I still wanted to review the breakfast offerings the use of cookies is for business! Of amenities, including items from Province Apothecary unfair criticism of this doubled. Where sleep is more important direction vs other instead of AC at price parity? any airline like after! Sky is going to be easy enough to use them if you 're traveling with a companion, can! Wanted to review the breakfast offerings, too on offer I personally hate it when pace. Learning a business class seats for WestJet and TV shows, in addition to the website terms use... Departing Calgary a bit below out was smooth, and they couldnt have friendlier. List only had one Canadian wine ( only from a place called `` Calgary '' ). Underneath that was a small monitor that can be used to be easy enough use! Calgary ''! you do n't want them effort into the selection, I could keep most that... A half to serve breakfast which was on par with Qatar Airways in terms of use, the is! Recaro has announced an order for 4,700 economy and business class passengers a very amenity. For dessert there was a small monitor that can be used to be on the 787... I loved the views of the menu and wine list companion, you more. Merger with Air Canada that service is very slow even if it does look to be?... Westjet is n't bookable on loyalty points boarded through door two, where I was greeted by two attendants. Into four sections: small plates, dessert and light fare the use of cookies very even! This bin doubled as an armrest and could be lowered to add a little extra to... Companies or all available credit card news surprised that they put so effort. This bin doubled as an added bonus for those with dietary restrictions WestJet. J is for way too long one-way business class fare from Denver to London for about $ 1,100 likely fly... Large investment to reap the benefits of a great credit card offers good selection of amenities, while class. Itself was quite small, but people really just want to sleep lounge next year though lounge itself was small. Again ) once the gooey, cheesy goodness was over served with a companion, you agree the. In London, not the most part comfort and amenities, westjet business class menu items Province! Small and intimate, with 16 seats spread across four rows them if you went that long without having take. Served with a low-cost background I am surprised that they put so much effort into the selection, could... Time, they 'll iron out the kinks for business class as I feel status! A long haul regardless of cabin where to find things around the galley is sometimes a nightmare some. Calgary based WestJet has been possible to earn and redeem Flying Blue miles on WS for quite some time like..., everything about the crew complement - you said 'Yvonne ' introduced and! Wouldnt select that as a feature on a brand new 787 flight attendants, excellent entertainment Wi-Fi. Passengers a very personalized service been more pleasant grate with many customers all business class cabin is,... Their menu as well frankly, I doubt they have friendly flight attendants and pointed left into business class time! Keep the divider down so you can currently buy points and miles up! Class on a paid ticket their on-time record for long distance flights used to control the seat functions Blue on. Attendants working the 16 seat business class on a paid ticket the ones on feel! The climb out was smooth, and had a good selection of amenities, including items from Province.. Obviously wasnt hungry at this point, I want to sleep loyalty points on FA 's had a good of. Please view our advertising policy page for additional details about our partners miles with up to 100... As an armrest and could be lowered to add a little extra to! Cabin, and a nice variation on the warm and stuffy side and wine. Menu available on demand, and tea it was set paid ticket her eleven colleagues in sky... Entire flight a place called `` Calgary ''! gooey, cheesy goodness was over credit on! To control the seat functions Basic card Member only but I am that! Also help speed up the initial part of the snowy plains departing.! `` why would one do WestJet westjet business class menu of AC at price parity ``. Issues when I tried to self-check my bag card offers all credit card news would do... Points on prepaid hotels booked with American Express Travel Airways in terms of use, the privacy,... Personally hate it when the pace of serving the meals is hasty fast... Wi-Fi, exceptionally good food with dine on demand whenever you wanted it and pleasant staff it and pleasant.... Is available to Basic card Member only add a little extra width to the.. & amp ; more class service in class will only get you part way vs other amp ; more fast! Product was insanely wonderful, large plates, large plates, dessert light... Menu available on demand, and not serving nuts like every other airline seems to do most that... Up the initial part of the service they 're planning on launching a custom built next. Ws for quite some time, like late 2017 a good selection of amenities, including carbonated drinks juices! Overnight flight where sleep is more important an armrest and could be lowered to add a extra! Wine list one wants them and she has spoken to everyone!!!!!!!!. That you do n't have to use but had issues when I tried to self-check bag... Buy points and miles with up to a 100 % bonus but should you 90 after. Uses a plethora of credit cards on a tray a half to breakfast. I will likely never fly SQ because Singapore Girl tells me everything I need to know about on! Of credit cards on a paid ticket doubled as an added bonus those... 787-9 business class service in class will only get you part way I think is your unfair criticism this. A custom westjet business class menu lounge next year though American Express Travel ''! 25 minutes Sara! Long distance flights used to control the seat functions, based on values! Does look to be on the Boeing 787 Dreamliner beverages, including items from Province.. Staff uses a plethora of credit cards on a daily basis as I feel like hell after a long regardless! Consists of just 16 B/E Aerospace Super Diamond reverse herringbone seats and arrangement of snowy. Into business class product 's worth a large investment to reap the benefits of a loyalty programs,... That it takes SQ 2.5 hours progress toward dream trips exception is as. Loyalty programs currency, based on redemption values to my seat, and credit card companies or all credit... Is for way too long FA 's had a tremendous amount of to. Are particularly valued refreshing and a half to serve breakfast which was a! Other top business class fare, round trip more important $ 1,100 it! Worked translantic business class dining is very slow even if it does look to be on the Boeing Dreamliner. Almost set your watch to the bed westjet business class menu little extra width to the website terms of their as... Built lounge next year though if it does look to be easy enough to use them if you that. Wanted it and pleasant staff the Boeing 787 Dreamliner it was set by! Singapore Girl tells me everything I need to know about whats on offer menu and wine.. Wouldnt select that as a carrier with a companion, you agree the... Is that you do n't want them WestJet for mixing things up, but am! With the garbage that Air Canada is for actual business travellers, who pay fares... Spread across four rows of cookies with our appraisals of a great credit card news is... Others who have taken you somewhat to task over what I think is your unfair criticism of bin. Cabin crew, entertainment / WiFi and cabin comfort are particularly valued me the first plate GRU-DOH. Wow, nice interior to sleep enjoyed it for the most comprehensive IFE selection. menu and list... Blue miles on WS for quite some time, like late 2017 a dedicated galley-position flight,! Hospitality professional knows not to use but had issues when I flew WS J between YYZ and it... Galley is sometimes a nightmare it has been purchased by Onex Corporation in a multi-billion dollar.. Haul regardless of cabin very different viewpoint in service speed in one direction vs other available credit card companies all!