They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. 3.5 Replacement of New Product or Refurbished Product by Synology. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Tap the number displayed here on your phone. there is not a way to check the warranty. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Open the app and tap the number to approve the sign-in. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). 2 Year Warranty: Means 2 Year straight replacement. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. I have a Synology DS2415+ I purchased on 05/28/2018. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Technical Support: Check your email A 6-digit verification code was sent to . Visit Synology Account to effortlessly create, respond to, and manage your support tickets. 2 Year Warranty: Means 2 Year straight replacement. Does the warranty period start over after repair or replacement? Your phone number was verified successfully. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. The hardware repair/replacement services are subject to the availability of replacement materials and components. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. 5.8 Severability. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. 2 Follow step 1 of the Install Drives section to open the case. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Copyright 2023 Synology Inc. All rights reserved. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Extended Warranty Plus is not available for devices that have been discontinued. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. For more details, please visit LIMITED PRODUCT WARRANTY. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Khalid Bin Waleed Street, Bur Dubai. Seagate Service Centers You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). 16,329 views. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Resetting your password will sign you out of all browsers. Find the add-on packages available in Package Center. This might take a few minutes. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Stay up to date! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Generally Available: The product is still in production and available through retail channels or partners. Receive a replacement unit before sending in your current one. Synology's Limited Product Warranty applies to the extended warranty period. Please obtain and enter the verification code to bind your phone number. Slide to complete the puzzle . *Synology Hard Drives Warranty will be void if drives are received in below conditions. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. SUN Server Warranty Lookup Site. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Rely on up to five years of Synology-certified support.2. 3.3 Warranty Support and Exclusive Remedy. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Find Your Product Manual and Datasheet Select your model to get its relevant documents. The old devices can be converted into offsite storage devices that provide an additional copy of the data. 3.4.2 Extended Warranty Plus Service. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. 4.1 Force Majeure. 3.2 Exclusions. Please enter the code below to proceed. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Product Availability: Get the latest posts delivered right to your inbox, 1 Mar 2023 5.5 Dispute Resolution. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Product Registration and Extended Warranty. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. DSM/SRM/Firmware Update: Add-on Packages view the complete package list. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in comments sorted by Best Top New Controversial Q&A Add a Comment . It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Standard Warranty claim lead time is 10 working days. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. On April 7th, Synology announced a new service called Extended Warranty Plus. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Export Administration Regulations. May I replace my defective NAS with different model? International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. *Synology Secure SignIn is recommended. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Find the compatibility list for drives, USB devices, and network peripherals. Then use the link that HarryPotter provided to check your make model has how many years warranty. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Opposite Palm Beach Hotel Find and manage your purchase history, add-on licenses, and remote access information. Refer to the Product Phases section in Synology Security White Paper for details. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. The fan will come off when the power cord is unplugged. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. The total cost will be confirmed during the registration process. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Start Claim Check Status Check the status of an existing warranty claim. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Product Name Find your Synology product Product Availability Generally Available Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. must be registered within 30 days from purchase. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. :D T Twisted World @twisted_world* Aug 04, 2016 Gray marketed products are not covered under local warranty. Password is required to use this service. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Starting from issue diagnostics, Synology will work with you along the way to help. Find the compatibility list for drives, USB devices, and network peripherals. The hardware warranty lasts from three to five years depending on the model. At the moment not all models are supported. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Please help. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. If you have not registered your device beforehand (like the process described) you will be able to do it right now. 3.6 Disclaimer of Warranties. Added on Aug 22 2011. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. The third and fourth digits indicate the year your unit was manufactured, while the . Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Product Name Find your Synology product Product Availability Generally Available Reach Out to Us Get technical support or send us an inquiry. Copyright 2023 Synology Inc. All rights reserved. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Product Warranty: INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. If you encounter any problems with the software/firmware, please contact our Technical Support. Enhanced security with an optional two-step authentication* to keep your information safe. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Just check the logs of the Synology NAS. 3.4 Return. Arbitration Law and related enforcement rules. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. 5 3.1 Limited Warranty. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. You have successfully created your password. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Customized By. Check Standard Warranty. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. The price for this service will be calculated based on the model and the region you register it for. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. The existing unit must be in working condition and we quote a cost after assessing your . According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. If you cannot provide proof of purchase, the device manufacturing date will apply. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Typical locations you may find a serial number on your product: Back of product. Find the spare parts of your Synology product. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. 5.6 Attorneys' Fees. Synology sent a sign in-request to your Synology Secure SignIn app. Out of warranty products or gray marketed products support will be charged as per required workload. Create an account to follow your favorite communities and start taking part in conversations. Full: Firmware and software updates will be continuously provided. Local Consumer Protection Laws. Is there way to change Backup number of Versions? For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. (a) "Products" refer to New Products or Refurbished Products. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Full: Firmware and software updates will be continuously provided. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Watch the entire Synology 2023 annual event below. If my data stored on Synology are missing, can I ask Synology to recover my data? (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Live Chat on Synology support page doesn't work and I spent an hour on hold. While trying to add a DDNS, I see I need to have a Synology.me account. Should users need to expand the overall capacity of their RS1619xs+, the optional . Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Discontinued: The product is no longer manufactured. Miss-handled, physically damaged or burned products are not covered under warranty. If your Synology is out of capacity, we can help. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. As long as you have your proof of purchase available. Serial number. I'm trying to configure my NAS to be monitored in my Synology Account. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Limited: Only security updates will be provided. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Under the battery. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Encounter any problems with the software/firmware, please contact our technical support: check your make has! 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