THINK ABOUT IT PPL. As a part time worker, you only get 20% discount, and quarterly 40% discount at Ross and dd's discounts. I have never had a problem with my return. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. Now I'm angry why did she lie to me. A receipt is the prime proof of purchase at Ross. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. I came here to see how long my refund will take to appear on my credit card. On Monday, I wore my purse proudly. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. goodwill is a little bit better. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. I took the items to the Farmington store and they returned them no questions asked. I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. Ross is an equal opportunity employer. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. As a Ross employee I'll clarify some of these incidents for you. Manager and associate both said "do what you gotta do." They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. Both close at 7pm. No Ross associate should dismiss you the way you've claimed to be dismissed. I shop at ross often and spend way too much money to be insulted like this and will not be shopping here again! You will get your refund in the same form as the payment method. The store cannot sell the item to anyone else - they lose the money. V While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. A day hasn't passed by. I did not use it, damage it or wash it. 1: Asking for an ID. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. Ros store is rubbish. ROSS IS AWESOME! employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. This information will prove to speed up your process. Our guide will cover everything about the Ross return policy. Is this a new policy for Ross? You do not even have your receipt and they are already screaming "Next!" She opened the gift on Christmas and excitedly asked to try them on. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Those were purchased on the very 1st receipt where I used both store credit and Discover card. Update- I did get the refund within a day or two of posting this, thank God. I would I bought two tops made of the same material but didn't not check for problems with them. BETTER FOR ME! Learn about Ross Stores Unpaid Extended Leave, including a description from the employer, and comments and ratings provided anonymously by current and former Ross Stores employees. Available to US-based employeesChange location. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? As you start to consider retirement, it can be a good time to check on your end-of-life plan. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. So next time when you feel like going to Ross and the doors don't open, wellit is because of my crazy antics trying to put a multi million dollar business in the ground. I have purchased a pair of white boots from Ross's. He added that he would accept the ID of her son who was with her. Again, the return wasn't denied. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." Poor papa! The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. Sales clerks are not friendly and management is generally unhelpful. They are maintaining proper social distancing by allowing a limited number of customers at one time. like a representative from Ross to contact me with an explanation for this idiocy. I can just imagine what their excuse In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. I had a really bad experience today in Ross on Limestone, Pflugerville ! Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. I told the cashier it better not be damaged BC IT IS A GOWN! Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. Ridiculous. Best Selling Brand Options, Does Costco Sell Stamps? What can you tell the job seeker about Ross Stores's Bereavement Leave? The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! Your return policy is the worst. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. Styles, colors and items will vary by store. Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. They are a costume and wig. I hear the voice of Nathan who left his father to die of grief and misery in my arms, who left the house of his father and left the God of his father. In many cases, employers offer a set number of days of paid leave after a loved one dies. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. I keep all my receipts and take them back within the 30 days allowed. 2y. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. Employee Comments. If tags are detached the item will not be accepted. I refuse to get into trouble by not following procedures. I will never shop in this store again. Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. The one cashier, said I will take you next. I had a valid receipt to return paints that I worn once then washed. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! The price is right and you can always find what you're looking for. No matter which you call home, you have access to special discounts to save on your coverage. She answered, "yes", I have the receipt and tags are on the dress. That's not ok bc didn't need to buy the items! 12 answers. I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? Shipping policies vary, but many of our sellers offer free shipping when you purchase from them. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. or in the evenings, otherwise, no problem. When I got home and opened them it was to my attention that they were broken! Over the past 30 years, Ross Stores, Inc. has grown from a six-store chain into an $16 billion,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Warning - do not shop at the Layton Ross store. Accompany the products with the original purchase receipt. If you try to return something without the receipt, we will need an I.D. I dealt with three employees, one of which was the manager. Laura Leavitt, MA in Rhetoric and Composition. Australia. Bereavement leave is granted to all employees for a maximum of 7 days without a loss of benefits in the event of a death of any of the following family members of the employee: Spouse. show ID when I used the store credit. Twitter. The first purchase, I used a store Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. If Ross offered clothing rentals you'd have no problem, but it doesn't. Went to return a pair of shoes without a receipt. As a Ross employee I'll clarify some of these incidents for you. The purse with tax, it was $21.74. I have the receipt and the tags were still attached to the clothes. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. Pinterest. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. To Purchase!!! She said its over 30 days. Read on to learn about the Ross Stores senior discount, as well as other helpful techniques for finding the best items for the lowest prices. They need some quality control. It says nothing seven days. My mom returned a gift without a receipt. Ross will provide you with a refund through the original mode of payment. I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. complete sets of bath towels for a wedding gift. Lots of stores ask for this and are not required to list it in their refund policy. Community Giving Near Our Offices and Stores, Associate Volunteering, Drives, and Donations. The customer service in this store is so bad and there is usually only one person running a register!! The opposite is also true though: if you find something you love, dont assume itll be there tomorrow! Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. I'm without a car so I go thru shoes fast. Ross Stores dont have a homogenous collection. I never put them on. I don't see what the difference is and what having an ID will prove. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Taller Marmo. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. Their policies are clearly stated on the back of their receipts. Their policies are clearly stated on the back of their store policy and their pure in. 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