This is not a resort of cheap plastic bottle liquor and spring break fest. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. El cid are beautiful resorts with locations in Mazatlan, Cancun and Cozumel. We contacted the general manager to cancel he said no worries he will take it to the legal team and he sure they will make everyone happy that also was a lie. Imagine how much money they are stealing. Desired outcome: But since I am not receiving the information we were promised we would get, I don't think he is planning on helping with anything! And now after reading all of this, I really want out now. The complaint has been investigated and resolved to the customers satisfaction. I call to mexica and san diego the payment dept. Claim it and get a lot of features. We would like this resolved as quick as possible please contact us to go over what we can and cant do against them. Login to Your Account. Hotel Marina El Cid Spa & Beach Resort: A great stay - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. El Cid has NO affiliation with RCI yet it is still listed on their website Sign in now to access your club member benefits and start planning your next vacation! All business will get complaints. Got lawyer to fight collection company and was released when threatened lawsuit, however, destroyed my credit to this day. This company is not for members. Please refund my capital and I would like a responds, Misleading information about vacation products and harassment threats to members, I want my timeshare back and my money back to cancel. Can we not all get together with a class action suit against El Cid? http://elcidvacationsbeware.com/ Please share over a year ago Answer 29 answers Margaret. Sign In arrivia, Inc. d.b.a. ComplaintsBoard.com is a leading complaint resolution website on the Internet. About 10 years ago we bought 500000 El Cid Time Share Points. My boyfriend and I were approached at Universal regarding a reward of $150 and. the customer service Rep says no only 1 year of points will be allowed. What a nightmare! This company will look you in the face and lie to you. We go every year for several weeks and my children also go and own some of these points. They are a one way service. The staff at their resorts is incredibly caring. We are in the same situation! Submit a complaint and get your issue resolved. LIAR!! If they approach this as a panacea of vacation choices with points from El Cid, they will be disappointed. We are being told we have to pay an additional $9900+ to terminate. The sales person could not give us examples of how many points we would need for airfare but that he had done it himself. You are just not talking to the right people. We had agreed to the port fees and taxes, yes. Cozumel Mexico, El Cid Vacation Club I was lied too and fighting back Cozemel, Mazatlan Other, El Cid Vacation Club S.A. DE C.V. At the end of 5 years, we would have a timeshare that was mostly paid off, with no cost to us. Book a hotel today and pay later with Expedia. Keep telling them no, terminate the contract. El Cid Vacation Club, Mazatlan El Cid is a pure rip off scam! Ontario, Canada 8 Votes Infinite privileges is the worst experience. with your points and just enjoy it all. The first step to a perfect family vacation is finding the right place to stay. Consumers love to do business with someone that can admit mistakes and state how they made improvements. A cruise to Bermuda would cost me 50k in point to save less than $50.00 per person. Thanks, We paid the upfront deposit and were dutifully paying the monthly payments and annual fee. I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. RIP OFF! Now HK$1,900 (Was HK$8,242) on Tripadvisor: Hotel Marina El Cid Spa & Beach Resort, Puerto Morelos. Timeshare fraud, El Cid Vacations Club - Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - High pressure sale tactic's, El Cid Vacations Club reviews & complaints. We are in the same situation as many others, we where the in Oct. for a family vacation and listened to there presentation with all intentions of saying no, they kept telling us of all the new restaurants going in and how much our all inclusive fees would go up and also about being able to use RCI for in the US so we decided to do the upgrade costing about $18, 000 which we really cannot afford, it took almost a month for our account to be changed and now that is has we tried to book something using RCI and could not tried to call RCI and did not get ahold of them so sent an email but again they did not help. They own several properties in Mazatln, Cancn-Riviera Maya, and Cozumel. Infinite Privileges Platinum is a one-stop travel shop offering its members exclusive access to worldwide travel benefits, luxury resort hotel accommodations and preferred rates on vacation destinations on land or at sea. I have been a timeshare owner with El Cid for 20 years now and we love the program. How those businesses take care of those complaints is what separates good businesses from the rest. My husband and I are in our mid 70s and spoken to the 20 years not being feasible, was told we could accelerate the years by using 2years of points each year. Is ok I just want to contiue to pay in each month. These people are truly unethical criminals. El CID doesn't give you a copy of the contract that you signed. I agree. Absolutely Amazing Vacations and Travel, LLC. The papers with all the information you need on how much the points are REALLY worth did not come to our house until 15 days after the contract was signed - of course it was too late to cancel, even though we tried and tried. They returned with a credit line that they opened in our name, that would cover the $5, 800 dollar deposit. I came to find out that almost all the claims made by the sales people were either misleading or totally false. Our time share presenter told us that they offered a special package for people like us. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law. Any suggestions. They never sent any additional late notices, they just cancelled the contract with El Cid stating that we defaulted on the contract. This was never done and now El cid wants to change me 300.00 to add them, when it should have been done at the time of the contract. We felt victimized. Has anyone had any luck using anything else? We cant afford to lose 165000. This company shouldnt be in business taking people hard earned money. El Cid Vacations Club and El Cid Resorts are timeshare companies located in Mexico and owned by RCI, the biggest timeshare company in the world. Author: James Lithia, FL. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. He promised that by renting out our points we would have absolutely no out of pocket costs for five years. Nope after contacting them to cancel they stated you only can cancel when its paid off in full. They are VERY misleading! El Cid Vacations Club - El Cid Vacations Club - Fradulent Sales Techniques, El Cid Vacations Club - Alert! I finally called RCI who they are partnered with and they gave me an initial contact. We have used our points for a 3 week Mediteranian Cruise, Caribbean several times, used the Cancun El Cid resort, although Please let me know how you were able to resolve your issues. They did not say that they could not accommodate us. Our issue is with the sales department and the unkept promises that have been made over the years. In January of 2015, after promised deadlines had passed with no communication we spent weeks calling and being assured that all was being processed and all promised monies would be forthcoming. We would like El Cid to buy our timeshare points back expires 2028. Ventus at Marina El Cid Spa & Beach Resort; Ventus Ha' at Marina El Cid Spa & Beach Resort; Hotel Marina El Cid Spa & Beach Resort; Cozumel. Please email me with how you resolved the issue. This will surely increase the credibility of your complaint. I have nevef regretted a decision so much as this one. When we call to make reservations, they are always full. Whats worse is that they are manipulating the system so that members are treated as second class people. He can't even pick up the phone, he has to talk on speaker! We were Never enrolled in RCI and later told we must join ICE instead. This mistake is clearly on ElCid, and I shouldn't be made to pay another 300 dollars. Pedro. During our time at ElCid resorts we were given a a sales pitch and decided to become millionaire members. Been requesting termination since december 2020. I can tell you that you will make out much cheaper with the timeshare. From Cedar Rapids. This review was chosen algorithmically as the most valued customer feedback. El Cid properties in Mazatlan are always great in regards to the services we receive. Which the don't want to let you know or have in some cases refused to disclose. Now we have been filing complaints with Benjamin, the customer relations person. Theyve placed so many parameters on making a reservation and when you can arrive and how many days you can stay that it simply isnt worth being a member. And phone # we can call to Resolve future issues. Guy named Brandon screwed us so bad. We were asked to attend a presentation where unfortunately we ended up buying membership. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. That is totally reasonable to me. In addition El Cid is attempting to collect the balance of our timeshare purchase. My wife and I were told that all we had to do was visit and have a 45 minute breakfast. What is the matter with Customer service at El Cid Vacation club points and reservations. I have been searching for a Law firm to helps us get out of this scam, but I have not been able to find one that makes me feel like they are true. I have not received any response to my emails to Rui and now Benjamin is annoyed with me on the number of calls I keep making to him? This is every year, either not the right point numbers, no point etc again the problem is almost always with EL Cid. They said we wouldnt have a payment for anything until October 2022. You can get MUCH better pricing for other vacations on your own. I recommend you to read this article, hope this helps. These guys are nothing buy liars. El Cid has no affiliation with RCI so what I was told in the contract is fraudulent The sales process was not ideal as we wound up spending 4 hours of our time but alot of it was me working the deal that I wanted to have based on my own vacation habits. I tried calling El Cid help desk but, got no response. Stories have changed the further away we got from the date of purchase. It has been for us anyway. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I need to exit the program. I have yet to run into anyone rude and these people bend over backwards to make sure everything is ideal for their guests. Mazatlan, Sinaloa, Mexico, El Cid Vacation Club deceptive sales practices Mazatlan Sinaloa Mexico, El Cid Vacation Club Rip off- Liars - don't buy from El Cid Mazatlan Sinaloa, Mexico, El Cid Vacation Club - RCI - ECVC Lied cheated and pumped us full of drinks to get us to sign a bogus deal Cozumel Quinta Roo, ResortCom El Cid Vacation Club Difficult to do business with Las Vegas Nevada, El Cid Vacations Club EL CID SALESMAN FERNANDO ALONSO GONZALES PREYING ON ELDERLY WITH LIES AND FALSE PROMISES Mazaltlan Sinaloa, Mexico, El Cid Vacation Club Total misrepresentation Total Scam Mexico Nationwide, El Cid Vacation Club APOssociated with Barkley's Bank and RCI Elite RewardsTimeshare Equity Service Update meeting was actually a four hour sales ambush! El Cid is a pure rip off scam! I have been scammed by El Cid. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. This will surely increase the credibility of your complaint. WellI was scammed by the masterminds of El Cid Cancun. The next hearing is scheduled for February. and deceptive. Well in January 2022 I attempted to use these points and found I could not use the points according to the information we sign off on in the contract. Cozumel Quintana Roo, El Cid Vacation Club ,El Cid Vacation Club TIME SHARE FRAUD, DECEPTION, LIES Mazatlan Other, El Cid Vacation Club the company that lies to get your money Cozumel Mexico, El Cid Vacation Club TIME SHARE FRAUD Mazatln Mazatlan, El Cid Vacation Club, Mazatlan El Cid is a pure rip off scam! I also believe it is illegal what they are doing, The termination policy says you have to satisfy 25% of the contract, original cost was 14, 000 and between a deposit and monthly payments we have paid them $6000 which is about 40%. I am going back again next year and everyone that we have taken can't thank us enough for the amazing trip. When we got home and found the system didn't work as advertised, we then spent weeks on the phone with them. Perhaps I am not using the timeshare properly? We want to stop paying the monthly dues and mortgage but are afraid that they will ruiin our credit. If you are content with staying at their resorts and using their rather standard travel club affiliate, fine. This comment was posted by a verified customer. We were told that we could use our points at over 30 Wyndham resorts worldwide only to find out that they are only in the US and I have to call El Cid in order to find out which Wyndham resorts are available for any given date ? One of the huge perks we get is the Yacht discount. Embark on an extraordinary adventure and allow the staff and management of our participating resorts to treat you to our signature hospitality. Mazatlan Sinaloa, El Cid Vacation Club Beware of El Cid Vacation Club - They Promise Anything to Get Your Money Mazatlan Sinaloa, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. AA Financial Trust Services. We said that in 5-10 years we would be interested in purchasing. The main benefits are when you stay on the El Cid properties. Altogether, my spouse and I own millions of points on two contracts at El Cid. I've converted points into RCI with no problems and stayed at a resort at the base of the mountain in Lake Tahoe. I put a deposit of $3000 back in 2015 and pay almost $300 a month towards nothing. My wife has to call El Cid who tell us to contact RCI. When we returned home we found out that everything the presenter promised was a lie. All El Cid resorts are fraudulent and scheme off innocent people. We are just returning from a vacation at El Cid in Cancun area. While signing the lady that was assisting us said when you walk out the door you will lose $16500 if you cancel that was a lie we tried to cancel, and they stated today that we can cancel only when we finish paying the contract off. Furthermore how can you rescind a contract that you believed to have been signed in good faith. this costed us $16,000. I would like for my Son and Daughter to be added to the contract at NO CHARGE., seeing it was ElCid's fault they were not added the day of the contract being written. Thank You! But unfortunately, el Cid Vacations Club has become in one of the biggest timeshare scams in Mexico. the customer service Rep says no only 1 year of points will be allowed. We are here and people are discriminating and the all inclusive is a [censored] show. Who's crazy enough to start this website? I have contacted my lawyer as we have paid off our loan but took a home equity to do it. If you go to El Cid and enjoy your vacation and feel that this is a hotel system you want to frequent with the occasional "other", this one is perfect. Has anyone had any luck with getting out of Elcid? Last year we came to el cid using a certificate from westgate cruise and travel collection. Then when I try to book a vacation nothing is ever available. Now here is the story: you give them 98K in points per person along with $70.00 per person and you get $340. Credit has been ruined, I would like to be counted in also. Would cost me 50k in point to save less than $ 50.00 person... 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