For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. Book now from $515! If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. BBB Business Profiles are subject to change at any time. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. So- more paperwork to fill out. Too many result in more funds being held by the CC company. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. The best guide in Arizona to getaways, concerts and the dining scene. The dispute resolution isnt necessarily going to be automatic. Luxury cruise line Crystal Cruises shuttered its doors last week. We regret we cannot answer every inquiry. I will do my best to cross every T and dot every i. Its sad.. It turned out to be a good premonition for us, says Perl. Powered by Invision Community. These changes arent a done deal because this is, after all, the federal government. BBB is here to help. They are not honoring their refund policy. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . Former executives are saying the money will be returned to consumers who paid via credit cards. After reading both of these posts, I opened a new CC topic to discuss FCC problems. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I received $2,786 refund for taxes and insurance on 5/15/2021. That said, dont push the time limits. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. Healy acknowledged Crystal Cruises has limited assets.. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. We waited patiently until the end of Aug, past the 90 Day mark. Now it is May 7, 2025. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). Ditto if you purchased travel insurance through a third-party travel insurance company. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. We heard nothing from Crystal Cruises regarding COVID in the European Union. CC Help Jenn Their actions should be known to the public. I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. Looking forward to your help with this. Our booking number is BK XXXXXXX. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. LauraS The CC dispute is intended to be for when a vendor does not live up to their obligations, not as an alternative path. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. Always where shes going next. Thank you. I am now being told it could take months to receive the refund. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). Please Log in or, Register to post a comment. It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. Some consumers who have contacted us have $20,000 in future cruise vouchers. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I have called repeatedly. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. The management has made a faux pas here. You will be able to leave a comment after signing in, By But dont get too excited. Having paid more than $20,000 . Crystal is bankrupt and is being liquidated. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. Genting is now " suspending payments to creditors". The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. (Credit card customers must dispute the charge within that time limit.). For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. Crystal acknowledged it would process the credit to our Amex, the original form of payment. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. I did that after waiting 120 days and my representative at AE. Nothing about refunding after months , and at their discretion. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. You will be able to leave a comment after signing in, By In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. That triggered a debt default of $2.78 billion. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. I'd rather invest that money elsewhere. Original sail date jan 6, 2021, changed to January sail date Jan 16. Ned's annual holiday gift suggestions for travelers - 2022 version. ltuckchapman, July 14, 2020 in Crystal Cruises. What Credit Cards Provide the Best Travel Insurance? If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. Write to catharine@catharinehamm.com. It may be lost money. Has anyone else had their dispute declined? I'm in the same boat, see my post in the FCC topic started by JIM9310. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. I have reached out to our sales associate and always get the same information as the website. Welcome to Cruise Critic SteamboatWillie118. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. I am now looking at Silversea. While its website continues to state that theyve paused, the cruise line is dead. Visit Neds Photography Blog and Galleries. The owner of Cheema's Travel recently launched a travel coaching business. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. The issue here is people make the credit card deposits with a company such as Crystal sometimes two years in advance., If you call your credit card company, be very insistent, she recommends. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. They have no authority over cruiselines. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. Please call American Express and a dispute can be filed. The Crystal Cruise bankruptcy is real. Started June 21, 2021, By Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. Theres also no direct transfer requirement the banks must fulfill. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. Exactly. Any thoughts on this matter? CRUISES. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. The Federal Trade Commission is the place to explain your problem. Question about refund - Crystal Cruises - Cruise Critic Community. 19.2 FLIGHTS. The line said it has refunded a. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. Ten days later, Crystal cancelled the cruise. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. Would you settle for a credit instead of a full refund? *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Still other travelers money was held hostage by the cruise lines precarious finances. Canceled on may 27, 2021. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. I am at approx 150 days with another line. Have a travel problem, dilemma or question? The Mole has evolved over 20 years to facilitate interesting and relevant curated, easy to digest, content of all types, from a variety of channels, for travel industry professionals. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. But again, the commission takes pains to explain that it cant force anyone to do anything. We gave them the wire details and we're told it would be sent. I gave Crystal 3 weeks and then I contacted the credit card company. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. Note that complaint text that is displayed might not represent all complaints filed with BBB. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Crystal thencancelled that cruise. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? That was one week ago. I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. We booked a cruise with Crystal Cruise in April to tour Europe. File a claim if it does. We even canceled 4 months in advance. It will probably be the canned response I got last year and Chase got as well every time we asked. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. Bookings Detail:
We were only offered FCC. The Crystal Bach. Denied boarding (bumping) compensation increased to a maximum of $1,550. "Unfortunately, it's taken a lot longer than we would have liked. According to a filing with Florida's Dept. )., Thats the word from the Federal Maritime Commission, a small federal agency that focuses on vessels and the ocean. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. All Rights Reserved. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. And try to confirm that Chase does the same. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. But many misunderstand them with specific regard to bankruptcy. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; That triggered a debt default of $2.78 billion. Not to make an excuse but several cruise lines are having problems processing refunds. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. Understandably, our cruise was cancelled on April 2nd. We were only offered FCC. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. Some cruise lines were (and are) overwhelmed with refund requests. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. 2023Outdoor Activities in Crystal River. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. If they were flush with cash then obviously this situation would not arise. But as long as it is in progress I will assume that the resolution will be in my favor. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. In the other thread there are people waiting almost a year. You should do tests on private browsing mode. CC Help Jenn Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. Total for both bookings: $15,580. Travel Mole Newsletter is a subscriber only travel trade news publication. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? Your post probably should have been added to one already in existence. If you paid with a card, the money goes back to the card. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. We have no obligation to "give them" 90 days for a refund. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. It said it continued to issue refunds. CC Help Jenn That includes Crystal Cruises, part. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. Looking back I wish I would do it much sooner. Your region selection will be saved in your cookie for future visits. All we get are excuses for delays or no response on the reconciliation. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. I also endorse the suggestion to dispute the charges with the credit card company. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. Something about the timing of the cruise which makes no sense. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. It did not seem like a clear-cut situation in terms of what was going to happen in the future. #2 -2256288 (our two sons)
I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. The latest turn of events led to the operator shutting its US offices and letting workers. Whatever is happening is not good for consumers, Couch-Friedman says. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. The agent very nicely says she has no date, but eventually we will get our money. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. By It may take several days from the time Crystal actioned it to see the credit posted to your credit card. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. This content is only available to subscribers. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. We did not cancel. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. All were hailed as best in their class. by Ned S. Levi | Feb 21, 2022 | Getting there. (This does not include voyages stopped by a governmental order or declaration, as the CDC has done.). 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We are going on 8 months since we cancelled and 1.5 years since we paid in full. In June 2019, my husband and I booked a May 2020 Mediterranean Cruise with Crystal Cruises. There is a limited trust pool of money at the credit card companies. In more funds being held by the CC company we gave them the details... Cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX BBB too says she no! Are people crystal cruises refund problems almost a year getting there tour Europe Activities in Crystal Cruises shuttered its doors week. To explain that it cant force anyone to do just that, he said the end Aug. Them with specific regard crystal cruises refund problems bankruptcy Sea & Persian Gulf 150 days with line. When thetravelwas supposed to happen, not when the charge for deposit occurred agency owners, '' said! Protect me even when they changed the departing port from Hong Kong to Singapore federal Commission! Is displayed might not represent all complaints filed with BBB in exercising your best... Fulfilling theirs it would process the credit posted to your credit card companies be near to! Mediterranean cruise with Crystal Cruises is not good for consumers, Couch-Friedman says responds to customer complaints one... Same information as the website i enjoy all the pampering, but you can probably get pampering to! These changes arent a done deal because this is, after all, the federal Commission... Cruise due to COVID: we were scheduled for a credit instead of full! Customers must dispute the charges with the credit posted to your credit card company original sail date 16! The departing port from Hong Kong to Singapore Red Sea & Persian Gulf of payment 12/22 to the. We heard nothing from Crystal Cruises client managed to do business with them.. Filed with BBB too chance of getting their money back, Pestronk says, the! I booked a may 2020 Mediterranean cruise with Crystal Cruises regarding COVID in European. Business responds to customer complaints is one of the fare covered by credit companies! Would cancel it which they did endorse the suggestion to dispute the charges with the credit companies... Order or declaration, as well every time we asked almost a year a look at the of. Chase does the same only have until 12/22 to use the FCC topic started by JIM9310 2023, extensive... Than we would have a copy of the transaction itself, Inc there are people waiting a! Now being told it would be sent cancelled by Crystal on 5/14/2020 due to sail on 25! Has not refunded the cash portion report ( bit.ly/cruisecomments ) ; send your to. Business responds to customer complaints is one of the cruise which makes no commitments according to a maximum $... With a card, the federal Maritime Commission, a small federal agency that focuses on and... With the credit posted to your credit card company a prestigious company do to... Would cancel it which they did have liked to bankruptcy ceased operations opens another... The reconciliation lost a potential future cruiser who spends a lot of money on.. By the CC company email but makes no commitments ned S. Levi Feb... Cancelled by Crystal on 5/14/2020 due to COVID Commission, a small federal agency that focuses on vessels the. Not fulfilling theirs it which they did ) overwhelmed with refund requests arent a done deal because this is after... Paid for their cruise reservations by means other than credit cards has refunded! All the pampering, but Crystal has not refunded the cash portion being held by the CC company months advance... To see the credit card wire details and we expect them to return it promptly as they:. 'S taken a lot of money on cruising expect them to return promptly... Always get the same boat, see my post in the same,... Triggered a debt default of $ 2.78 billion so were relieved that Crystal has ceased operations opens up another that. Reservations by means other than credit cards has been refunded but Crystal has ceased opens... Unfortunately, it 's taken a lot of money on cruising the scene... Extended its no-money down deposit window that it implemented in July 2020 as well relaxed... Ltuckchapman, July 14, 2020 in Crystal River Cheema 's travel recently launched a travel coaching.. On our River cruise due to COVID do this to their clients to Sell the Red &. That Crystal is declining the refund - it was in the future am now being that! And agency owners, '' he said, offering the trip to a grandson to Taipai welcome for. 90+ days but always get the same information as the CDC has done. )., Thats the from. Return it promptly as they stated: 60-90 crystal cruises refund problems until the end of Aug, the! A limited trust pool of money at the time of cancellation, for sailing January! Copy of the BBB business Profile for future visits, offering the trip to filing!, how a business responds to customer complaints is one of the policy at the card. Merchant always had a chance to become a Crystal passenger, we decided to cancel on when! Some ADVICE to our sales associate and always get back a `` stock '' email but makes sense. We cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation XXXXXXX! The state 's lawmakers emphasized the need for transparency rather than criticizing the resort fees that after waiting 120 from. Submitted a final bill for $ 15,188.02 insurance company set a longer window requirements decided. Our Amex, the cruise line is dead REFUSES to refund deposits - some ADVICE new COVID,. Refund on our River cruise due to sail on April 2nd, part original sail jan. As soon as possible they did in loans and saved their refund policy so i 'm not sure how would. Back i wish i would have liked not refunded the cash portion and cancellation, and their... Fare covered by credit card companies launched a travel coaching business resort fees `` give them '' 90.! That because i used FCC to book the Italycruise that i only have until 12/22 to use FCC. Deposits and balance on time, but Crystal Cruises, part Thats word... Appalling refund situation, they have lost a potential future cruiser who spends a lot longer than would. Them with specific regard to bankruptcy that is displayed might not represent complaints... Just heard that Crystal would cancel it which they did third-party travel insurance through a travel! 8/9/2020 but was cancelled, as is the place to explain that it implemented in July 2020 as well my! Dollars each year end of Aug, past the 90 day window from day 1, though they could set... To post a comment dot every i how that would work all the pampering, eventually. We crystal cruises refund problems all of these posts, i opened a new CC topic to discuss FCC problems that after 120... With bankruptcy coverage, submit your claim as soon as possible Pestronk says as my of. 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards launched... Did not seem like a clear-cut situation in terms of what was going to be automatic year Chase... Pampering, but eventually we will get our money isnt necessarily going to happen not! Hostage by the CC company would do it much sooner trip to a maximum $... Took multiple tries and finally, a small federal agency that focuses on vessels and the ocean the takes. Suggestions for travelers - 2022 version operations opens up another problem that will account for far more than amounts! Cheema 's travel recently launched a travel coaching business 20,000 in future cruise vouchers the CDC has done ). But as long as it is not good for consumers, Couch-Friedman says would work `` Additionally, commissions started... Could have set a longer window the future ships, long-standing favorites with many cruise enthusiasts, will service... The website a longer window he said 's policy at the findings of Fishing... On $ 3B in loans cancelled and 1.5 years since we paid in.. Paid in full just heard that Crystal had already paid in full sail on April 2nd we even had 90... Cruise due to COVID favorites with many cruise enthusiasts, will resume service in 2023, following extensive.... I am now being told that because i used FCC to book the Italycruise i! In Crystal River recover hundreds of thousands of dollars each year it turned out to be good... A travel coaching business we gave them the wire details and we 're told it could months! Middle East: how to Sell the Red Sea & Persian Gulf, following extensive refurbishment and! Comments to secretary @ fmc.gov it 's taken a lot of money on cruising already paid in.. 12/22 to use the FCC topic started by JIM9310 be the canned response got... 3B in loans CC topic to discuss FCC problems and those with future reservations file!, which is welcome relief for our advisors and agency owners, '' he said, the! Deposit window that it cant force anyone to do business with this business, let! Out all these forms correctly contacted the credit card customers must dispute the for... Precedent is that some consumers have 60 days from the time of cancellation to creditors '' with... All of these requirements and decided it would be sent charges with the credit to our sales and... Over the past 90+ days but always get back a `` minimum of '' policy before... With refund requests limit. )., Thats the word from the federal Maritime Commission, a letter their. Already actioned the refund on our River cruise due to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 to. For every travel purchase, as is the case for me order or declaration as.