Debra Stevens repeatedly asked for help during the call, but was . This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. She begged for the dispatcher to send help and said she was scared. I'm gonna drown,'" Diane recalled. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. Unfortunately, the final call of her career is what she will be remembered for, and how she treated a drowning woman in her final moments could haunt her for the rest of her life. She makes me sick. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. ', Reneau, who had been a dispatcher for five years with the department, could be heard telling Stevens to stop and calm down repeatedly throughout the call. The public obviously wasn't happy with the police department afterthe news of what Reneau said on the phone to Stevenshadmade its way into the light. "She was brokenhearted.". (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Apparently, 911 is not here for the melodramatics of those in the grip of death at least not this (former) dispatcher. In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. Reneau said, "The ability to help people in a time of an emergency." When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. Our website services, content and products are not intended to be a substitute for professional medical advice, diagnosis, or treatment. "How Mrs. Stevens was talked to was inappropriate, and I think we all agree with that. The call was taken by dispatcher Donna Reneau who was working her last shift as a 911 operator after putting in her two-weeks' notice of resignation. 'You're not going to die. Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. We've received your submission. Dispatcher begins gathering information. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks . ', After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? It is not clear if Stevens' 911 call was the last one she took. Huge fire rips through historic church in north London: Around 80 firefighters are scrambled to tackle blaze Getting Pfizer's Covid booster and flu vaccine on the same day may raise the risk of a STROKE, FDA says. Officers with the Fort Smith Police Department have also received death threats over the situation. Interim-chief Danny Baker identified the dispatcher who spoke with Stevens as being Donna Reneau. "I've never had anything happen like this before. For every one of us, saving lives is at the very core of who we are and why we do what we do. Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. Thank you for your dedicated service Donna!. Responders begin trying to get to vehicle, donning life vests and ropes. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Since Reneau no longer works for the. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. There were nine officers and four 911 dispatchers on duty at the time. By Rebecca Jane Stokes Written on May 24, 2020. "I don't see how you didn't see it, you had to go right over it, so.". Reneau also told the two she would be paid four-times more working as a cardiac sonographer than as a Fort Smith dispatcher. 24/7 coverage of breaking news and live events. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. Stevens first called Diane when she became trapped. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. "I don't know why you are freaking out. To know you have helped someone that needed it gives you a great feeling. Reneau said she realized she should not have said some of the things she did.. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. 4:01 pm. 'You're not going to die. The. The Associated Press contributed. King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Fort Smith Police chief Danny Baker issued a statement, saying, "I am heartbroken for this tragic loss of life and my prayers are with Debras family and friends. Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Reneau could be heard telling Stevens to stop crying and calm down. However Ive been in communication with the fire department chief, were looking at what we maybe can do to increase training., Baker added that if Reneau, who was a certified employee trainer for the department, were to be disciplined, it would have been more of an evaluation of her rudeness/quality of service.. Baker said the call with Stevens was "very possibly the last call that [Reneau] took." A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. "This will teach you next time don't drive in the water," Reneau said. . According to a news release from the Fort . jorge ghosn wikipdia; rver que sa belle soeur est enceinte; era immobilier olho 5.02am: Responders report they have located the vehicle. A date has not been set for a memorial service for Stevens. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! "I can't swim! When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. Absolutely', he said. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Please help me. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. The woman's call was answered by dispatcher Donna Reneau (pictured above), who was working her last shift as a 911 operator after she resigned earlier this month. Since that time she has become an essential member of the unit with experience and knowledge, the post reads. Mayor of Fort Smith, Arkansas Mr. George B. McGill, This site is protected by reCAPTCHA and the Google. 5.00am: 911 call is disconnected between caller and dispatch. 5.00am: 911 call is disconnected between caller and dispatch. Phase De La Lune sotrisme, Brian Walshe Charged With Murder of Wife Ana Walshe, Missing Massachusetts Mom of 3 Last Seen in December, Murder Suspect Bryan Kohberger Messaged University of Idaho Victim Multiple Times Prior to Her Death: Report, Missing 4-Year-Old Athena Brownfield Was Beaten to Death on Christmas Day by Male Caretaker, Authorities Say, Lisa Marie Presley Died Deep in Debt, Left Graceland to Daughter Riley Keough, Miss USA RBonney Gabrie Shows Off Her NYC Apartment After Being Crowned Miss Universe, 'Cult Mom' Lori Vallow 'Participated in Killing of Her Children' and Should Face Death Penalty: Prosecutors. Im sorry maam, I didnt see it, she said. Who is Donna Reneau? Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Marshals Service involved in fatal shooting in Southeast DC, Porsche carjacked at gunpoint in Dupont Circle: DC Police. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. In the 911 recording . A date has not been set for a memorial service for Stevens. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. Stevens later drowned. She was also heard in the call telling Stevens to "shut up.". Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." The floods came on Reneau's last day at work after giving in her notice two weeks prior. ", The Chief of Police reported that in spite of what is being presented, Reneau is a "good, decent human being who has saved countless lives in the last five years. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. Donna Reneau's reply was chilling: "Well this will teach you, next time don't drive in the water." Minutes later, with the police still unable to locate the vehicle in the 4:00am darkness and the waste-deep flood, and with 911 dispatcher Donna Reneau still seemingly unaware of the urgency of the situation, the cell connection was lost. 4.38am: 911 call received. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. Reneau's interactions with Stevens made national news. JAMIE MITCHELL/AP. There are multiple types of hair clips, and each has its own uses and style. Feel like youre always looking at a screen? 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. Reneau was working her final shift Aug. 24 when she took the call from 47-year-old Debra Stevens, a newspaper delivery woman, who later drowned as her SUV was swept away by flash flooding. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the incident. A police sergeant allegedly contacted the caller and said the dispatcher was going to get a verbal warning. Bettering work conditions - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. She was also heard in the call telling Stevens to "shut up.". Flamingos form CLIQUES with like-minded pals, study finds. But that's where the dime stops:We cant investigate someone who no longer works here. There were other factors that contributed to what went wrong. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. Donna Reneau of Arkansas was named the Fire Dispatcher of the Year in February 2019. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. The first crews arrived on the scene about ten minutes later but had difficulty identifying Stevens exact location due to the high waters. Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. In the released 911 audiotape, Stevens told Reneau she took a shortcut through the parking lot of an apartment complex but was unexpectedly caught up in swift water when she turned out of the lot and onto the 5800 block of Kinkead Avenue. Did they find her? 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He said at the time that the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. FORT SMITH, Ark. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. She's a former 911 dispatcher who used to save lives with her calls daily. FORT SMITH, Ark. There was no investigation by her former employers, since she no longer worked there. When first responders were finally able to reach Stevens and remove her from her car, she had already drowned. There was a public outcry after audio of Donna Reneau was released of her call with Debbie Stevens, who was in a frenzied panic when her car got stuck in floodwaters. Is there maybe things we need to look at in our response? Unfortunately, the final call of her career is what she will be remembered for, and how she. 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Police Chief Danny Baker said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. The dispatcher told her to "shut up" & "Well, this will teach you. But even in their deepest grief, the family has a message of forgiveness for Reneau. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. Donna Reneau is a former Fort Smith, Arkansas emergency dispatcher who berated terrified caller Debra Stevens after she was swept away in her car by a flash flood. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau (pictured) was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier, Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' (pictured) call at 4.38am, Reneau, who worked at the Fort Smith PD for nearly six years, was billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Acting Fort Smith Police Chief Danny Baker said Donna Reneau was working her final shift when Debra Stevens died. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. The review concluded that she had done her jobas required. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". I'm sorry . Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. See for yourself by trying this new quiz devised by cardiologists One in five teenage boys or their friends have been offered work supplying drugs by county lines gangs who Head over heels for Kate! 06:54 GMT 23 Dec 2019 This advertisement has not loaded yet, but your article continues below. When Stevens explained that she hadnt seen the water coming before her car was swept up in it, Reneau made no attempt to mask her disbelief. UPDATE: FORT SMITH, Ark. It is not clear if Stevens' 911 call was the last one she took. When asked about the morale of her fellow employees, she responded it was "okay," but it would be better if they had a supervisor to check in with. An internal. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. According to a statement from the Fort Smith Police Department, the dispatcher, identified as Donna Reneau by local media, was working her last shift as a 911 dispatcher and dispatch trainer when she answered the call early Saturday morning. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. 5.58am: Rescuers get to vehicle and remove Stevens' body. We're all saddened by what we heard, we're all troubled by what we heard," Fort Smith Mayor George McGill told 5NEWS. She says the vehicle is now moving in the water'. The Police Department on Friday released its internal review of the actions of 911 call operator Donna Reneau and emergency responders during the Aug. 24 drowning of Debra Stevens, a newspaper. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. 'You're not the only one who has been stuck in the water. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. Reneau could be heard telling Stevens to stop crying and calm down. Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? Baker described Reneau as a good, decent human being who has saved countless lives in the last five years. 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